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FAQ's Yes, you can choose to change the delivery address during the checkout process. This is especially helpful if you know you are not going to be at home to sign for the delivery, then you can specify an alternative address such as a work address, or if it is for a gift it can be sent straight to the recipient! Do I need to be there to sign for my delivery? Yes if the item is larger - we use FedEx as our secure courier delivery service and you must specify an address where someone will be present to sign for the delivery. If you know you will not be at home, please use the “change delivery address” option during checkout which enables you to have your parcel delivered to a neighbour, work or business address. FedEx should re-attempt delivery but should there be several failed attempts and the parcel is returned to us. Smaller items are sent on a tracked service with the Royal Mail - this services allows parcels to be left in a safe place - let us know if you have a safe place you'd like the postman to leave the parcel. What if I need help with my order, can I place an order over the phone? Simply call us on 01207 693959 (Monday -Friday during office hours 9.00 a.m. to 4.30 p.m.) and a member of our team will be able to advise you. Can I order an item that is temporarily out of stock? No, if something is temporarily out of stock it cannot be ordered, as we do not take payment for items we do not have in stock in our warehouse. Send an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we can e-mail you back when the item is back in stock. Does the delivery note show the item price? Yes but if what you have ordered is a present just let you know when you get the check out and we’ll make sure that the gift recipient doesn’t find out how much you’ve spent. Transport Liability Orders will be sent to the delivery address that you specify when placing your order. We cannot be held responsible if this delivery address is incorrect. We cannot take responsibility for a lost or stolen parcel if you request it is left somewhere rather than being signed for at your address. Undeliverable Parcels When your parcel is shipped by courier you can receive an e-mail with the tracking link number of your parcel. If you would like some help tracking a parcel, please call a member of our customer services team on 01207 693959 and we will pursue it for you. Alternatively try http://www.fedex.com/gb/ukservices/ and log onto domestic shipments or for the Royal Mail try http://www.royalmail.com/track-trace. Can I order items to be sent outside the UK? Not at the moment. Do your prices include VAT (Value Added Tax) and what happens if VAT charges do not apply? Yes, all our prices are quoted in GBP (Great Britain Pounds Sterling) and we take payment in GBP. All prices quoted on our website include VAT. Our VAT number is 105 0489 43. What is your returns policy? We hope that you will be delighted with your order but we understand that there are occasions that you may want to return items - simply contact us if you have changed your mind and we will explore the best way of returning the item(s) to us. In the rare event that a parcel arrives and is damaged or faulty you must contact us within 24 hours of receipt of your order. Ring us on 01207 693958 or e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it We do however pride ourselves on our commitment to the highest levels of customer service and will consider cases on a case by case basis, subject to the situation, after this period. With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage. Once you have contacted us, you must take reasonable care of the products that you wish to return and not use them. Please ensure all items are wrapped securely in the original packaging. We recommend that you use insured registered delivery and keep the Proof of Posting receipt as we cannot be responsible for return parcels that fail to reach us. Items must be returned within 30 days of receipt with the original packaging to qualify for a refund to Far Better Gifts, Office 30, Consett Business Park, CONSETT, Co Durham, DH8 6BP. Please note that large unwanted items will need to be collected by one of our couriers and the cost for this will be deducted from your refund - simply call us on (Monday - Friday during office hours 9.00 a.m. to 4.30 p.m.) and a member of our team will be able to advise you. We are here to help and are more than happy to discuss any issue you may have. |
